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Quality Without Tears: The Art of Hassle-Free Management Paperback - 1995
by Philip B. Crosby
Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
First line
When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis.
Details
- Title Quality Without Tears: The Art of Hassle-Free Management
- Author Philip B. Crosby
- Binding Paperback
- Edition INTERNATIONAL ED
- Pages 224
- Volumes 1
- Language ENG
- Publisher McGraw-Hill Companies, New York
- Date 1995-05-22
- Features Index
- ISBN 9780070145115 / 0070145113
- Weight 0.55 lbs (0.25 kg)
- Dimensions 8.4 x 5.4 x 0.6 in (21.34 x 13.72 x 1.52 cm)
- Library of Congress subjects Management, Quality assurance
- Library of Congress Catalog Number 83-26810
- Dewey Decimal Code 658.562
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by Philip B. Crosby
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Quality Without Tears: the Art of Hassle-Free Management
by Philip B. Crosby
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Quality Without Tears: The Art of Hassle-Free Management
by Crosby, Philip B
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